About the Role
As an Account Manager at Polar Packet, you will build and nurture long-term client relationships and ensure smooth project execution. You will act as the main point of contact for clients, coordinate internally with our data teams, and ensure deliverables meet quality standards and deadlines.
Responsibilities
- Manage a portfolio of client accounts and serve as their primary contact
- Understand client needs and translate them into project requirements
- Coordinate with internal data engineering and analytics teams
- Monitor project progress and ensure timely delivery of milestones
- Conduct regular check-ins and status updates with clients
- Identify upsell and cross-sell opportunities
- Resolve client issues and escalations promptly
- Maintain accurate records in CRM systems
Requirements
- 3+ years of experience in account management, client success, or project management
- Experience working with technical teams and understanding of data/tech projects
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Experience with CRM tools (Salesforce, HubSpot, etc.)
- Bachelor’s degree in Business, Communications, or related field
- Ability to work in a fast-paced, dynamic environment
What We Offer
- Competitive base salary plus commission structure
- Career growth opportunities in a growing company
- Flexible work arrangements
- Professional development support
- Health insurance and benefits
- Collaborative and supportive team culture
How to Apply
Email your application to hi@polarpacket.com with:
- Your name and contact information
- Resume/CV
- Cover letter explaining your relevant experience
- Examples of successful client relationships you’ve managed