Unified Data Ecosystem for a Global E-commerce & FMCG Brand

The Challenge

A global e-commerce and FMCG brand operating both online and offline channels had no clear data strategy and no dedicated data department. Their data was fragmented across multiple ERPs (including SAP) and various e-commerce platforms, leading to manual consolidation processes and a complete lack of unified sales and supply chain visibility. Analysts spent hours each week manually extracting and combining data from different systems, making real-time decision-making impossible and creating significant operational inefficiency.

Our Solution

Polar Packet provided comprehensive data consultation and advisory services, establishing a data department outsourcing arrangement for multi-year renewal. We built automated data pipelines to ingest sources from NetSuite, Adyen, GA4, and SQL Server into a centralized data ecosystem, completely removing manual extraction workflows. Our team created a clear data playbook with a 5-year plan inclusive of C-suite training and strategy sessions, including advisory support for government grants and VC pitch preparation.

The Results

• Established a Single Source of Truth for all dashboarding and reporting needs
• Completely eliminated manual reporting labor, freeing up significant analyst capacity
• Clear data playbook with 5-year strategic roadmap aligned to business objectives
• C-suite training program enabling data-driven decision making at executive level
• Advisory support for government grants and VC fundraising efforts
• Automated data pipelines running 24/7 with zero manual intervention
• Unified view of online and offline sales performance across all channels
• Multi-year contract renewal demonstrating sustained partnership value